Shipping & Returns Policy

Every order is packed with care and dispatched within 1 to 3 business days of successful payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.

Once your order is dispatched, you will receive a confirmation with tracking details. Please ensure your shipping address and contact number are complete and accurate at checkout, as we are unable to redirect a parcel once it has left our facility.

Estimated delivery times after dispatch:

• Within India: 3 to 7 business days (metro cities are usually faster; remote or non-serviceable pin codes may take longer).
• International: 7 to 21 business days, depending on the destination country and local customs clearance.

These timelines are estimates provided by our courier partners and are not guaranteed. Delays caused by couriers, weather, festivals, or other factors beyond our control may occasionally occur.

Shipping charges (if applicable) are calculated automatically at checkout based on the weight of your order and your delivery location. Any applicable charges will be shown clearly before you complete your purchase.

Shipping charges are non-refundable.

Once your order ships, we will share a tracking ID via email, SMS, or WhatsApp. Please allow 24 to 48 hours for tracking information to become active after dispatch.

If your tracking has not updated after this period, feel free to reach out to us and we will be happy to assist.

For international orders, any customs duties, import taxes, or clearance fees charged by the destination country are the sole responsibility of the customer. These charges are not included in your order total and are collected by the relevant local authorities.

Customs clearance times vary by country and are outside our control. We are unable to influence or refund such charges.

Please provide a complete and correct delivery address. If a delivery fails due to an incorrect address, an unavailable recipient, or a refused parcel, any re-shipping charges will be borne by the customer.

We are not responsible for delays or non-delivery arising from inaccurate address details or circumstances beyond our reasonable control.

Our crystals are 100% natural products. As a result, each piece is unique and may vary slightly in size, shape, colour, texture, and pattern from the images shown on our website. These natural variations are part of the beauty of authentic crystals and are not considered defects.

We pack every order carefully; however, if your item arrives damaged in transit or you receive an incorrect product, please contact us within 48 hours of delivery with a clear unboxing photo or video showing the issue.

Once verified, we will arrange a suitable resolution such as a replacement, at our discretion. Please note this applies only to genuine damage or incorrect items and does not constitute a return.

For any questions about your order or this policy, please get in touch:

• Email: adys.session24@gmail.com
• Phone / WhatsApp: +91 9625903466
• Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST